📜 Hotel Policies

Terms & Conditions

Please read our policies carefully to ensure a pleasant stay at SRM Grand.

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Check-in & Occupancy

  • Check-in: 9:30 AM | Check-out: 8:15 AM
  • Early check-in & late check-out are subject to room availability and chargeable.
  • ID Proof: Valid Govt. issued photo ID is mandatory for all guests.
  • Foreign Nationals: Not allowed.
  • Children: Below 5 years complimentary. Ages 6-11 charged ₹500 (with/without mattress). 12+ considered adults.
  • Max Occupancy: 2-4 adults per room depending on category. Only one extra mattress allowed per room.
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Cancellation & Refund Policy

  • 30+ Days Before Arrival: Full Refund.
  • 30 to 22 Days Before: 75% Refund.
  • 21 to 8 Days Before: 50% Refund.
  • Less than 7 Days Before: No Refund.
  • No Refund: For unused nights, early check-out, missed flights/ferries, discounted bookings, or climatic changes.
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House Rules & Safety

  • Key Policy: Please return keys at reception upon departure. Lost keys incur a penalty of ₹5000.
  • No Smoking: Strictly prohibited in rooms and common areas (lobby, reception, restaurant).
  • Prohibited Items: Explosives, weapons, inflammables, and dangerous chemicals are not allowed.
  • Damages: Guests are liable to cover costs for any damage to hotel property or missing inventory (towels, pillows, etc.).
  • Security: Please lock your rooms. Hotel is not responsible for loss of personal belongings. 'Do Not Disturb' signs valid for max 24 hours.
  • Fire Safety: Follow evacuation plans on room doors in case of alarm.

We wish you a pleasant stay at SRM Grand!