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Hotel Policies
Terms & Conditions
Please read our policies carefully to ensure a pleasant stay at SRM Grand.
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Check-in & Occupancy
- Check-in: 9:30 AM | Check-out: 8:15 AM
- Early check-in & late check-out are subject to room availability and chargeable.
- ID Proof: Valid Govt. issued photo ID is mandatory for all guests.
- Foreign Nationals: Not allowed.
- Children: Below 5 years complimentary. Ages 6-11 charged ₹500 (with/without mattress). 12+ considered adults.
- Max Occupancy: 2-4 adults per room depending on category. Only one extra mattress allowed per room.
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Cancellation & Refund Policy
- 30+ Days Before Arrival: Full Refund.
- 30 to 22 Days Before: 75% Refund.
- 21 to 8 Days Before: 50% Refund.
- Less than 7 Days Before: No Refund.
- No Refund: For unused nights, early check-out, missed flights/ferries, discounted bookings, or climatic changes.
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House Rules & Safety
- Key Policy: Please return keys at reception upon departure. Lost keys incur a penalty of ₹5000.
- No Smoking: Strictly prohibited in rooms and common areas (lobby, reception, restaurant).
- Prohibited Items: Explosives, weapons, inflammables, and dangerous chemicals are not allowed.
- Damages: Guests are liable to cover costs for any damage to hotel property or missing inventory (towels, pillows, etc.).
- Security: Please lock your rooms. Hotel is not responsible for loss of personal belongings. 'Do Not Disturb' signs valid for max 24 hours.
- Fire Safety: Follow evacuation plans on room doors in case of alarm.
We wish you a pleasant stay at SRM Grand!